Online reputation management services

Online reputation management services shape what people find when they look up your business: your reviews, your rating, your replies and the first page of search results for your name. Good reputation management works through real customers and honest content, never fake reviews.

Only when a review breaks the platform’s rules, for example spam, a conflict of interest, hate speech or a review about a different business. We report those with evidence and the platform decides. A genuine negative review stays up, so we help you answer it well.

No. In the US, the FTC’s rule on consumer reviews, in effect since October 2024, bans buying, selling and faking reviews, and the UK has banned fake and concealed incentivized reviews since April 2025. Google also removes them. We never buy or write reviews.

Asking only happy customers for a review, or screening people with a survey first and sending only the positive ones to Google. Google’s policy forbids selectively asking for positive reviews, and hiding negative ones can count as review suppression under the FTC’s rule. We send every customer the same request.

By asking every customer at the right moment, usually right after the visit or delivery, with a direct link and as few steps as possible. Many satisfied customers will leave a review when asked; few do it on their own.

Yes. A thank-you for the good ones, and for the bad ones a short, calm reply that takes the concern seriously and offers a way to talk offline. People deciding whether to contact you read the replies as closely as the reviews.

Within one business day. Replies follow the tone and rules you approve, and anything sensitive comes to you before it goes live.

Yes, with care. In the US, a reply must never confirm that someone is a patient or mention their care, because that can breach HIPAA. Our healthcare replies stay general and move the conversation to a private channel.

We cannot remove articles or posts we do not control unless they break the law or a platform’s rules. We can strengthen your own profiles, website pages and coverage so they rank above them, and help you respond publicly where that makes sense.

Google first, then the sites your customers actually use, such as Yelp, Facebook, Trustpilot, Healthgrades, Avvo or Houzz, depending on your industry.

We gather the evidence, such as no record of the customer, the same text on several profiles or a link to a competitor, and report it through the platform’s own tools. On Google, a rejected report can be appealed once.

It depends on how many reviews you already have and how many customers you serve. A business with a few dozen reviews can move its rating within months; one with hundreds needs a steady flow of new reviews over a longer stretch.

It depends on how many locations and review sites are in scope and whether brand search work is included. We scope the work after a free audit and put the monthly cost in your proposal.

We agree who speaks for the business, draft holding replies, watch every platform closely and report reviews that break the rules, such as a wave of posts from people who were never customers.

Google says review count and score factor into local search ranking, and the first page of results for your name is a search problem. That is why our reputation work sits alongside our local SEO and SEO teams.